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a package is deleted due to some policy

Olee1
Visitor

a package is deleted due to some policy

 
I just purchase a xperia Z5 compact. When I install Microsoft Outlook form Play Store. It pop up "a package is deleted due to somc policy" after installation. I have try to install form a downloaded APK, but it still not work   Everythings is fine while I install others app. What should I do?  
 
Android Version 5.1.1  
Build Number: 30.0.A.6.152   
Tags (1)
4 REPLIES 4
profile.country.GB.title
Lord_viridis
Expert

Hi,

Where did you buy the device?

profile.country.GB.title
Lord_viridis
Expert

Can you go to dialler and type.

*#*#SERVICE#*#*

Go to service info, then

Software info

And list here the numbers next to customisation.

Thankyou 

Olee1
Visitor

Baseband version : 8994-FAAAANAZQ-00029-16

Kernel Vesion:

3.10.49-perf-g83fc9bc

BuildUser@BuildHost#1

Tue Oct 13 05:33:30 2015

Build number: 32.0.A.152

Olee1
Visitor

Finally the problem have been solved out by go back to the shop, and replace a new one.

I found that the old phone was a prototype phone. I think that is the main reason of problem.