XZ Phone Super Heats and battery drains fast

[Elang]

Hi,

As per instructions provided in the manual , i charged the phone for 30 mins before switching it on .  The phone got super heated and it radiated good heat energy, which clearly sensed in palms when we hold it.

Also when i was on call, my ears could sense the heat the device radiates.

Does any body faced the heating issue while charging and talking.

Thanks

A.Elang

[Uliwooly · Accepted solution]

Since you just bought the phone, perhaps it's getting really hot as it's updating all the apps, downloading and syncing with servers.

[CameronT]

Hi @Elang,

Uliwooly is quite right. When you get a new device you will likely notice it is heating up more right away, and taking longer to charge, draining more battery etc due to updates and app installs.

This should resolve itself over time, but if it continues please do let us know, we're here to help

In general, your phone will heat up more when you are doing high power processes such as playing games, taking photos and videos etc, which is normal.

[Nick36]

Turn off smart cleaner and battery care.

[Klauder]

On the first 2-3 days i noticed the phone got hot when charging, way over 50C. Now i don't have such high temperatures when charging but on idle is always around almost 37-40C or above and with the minimum or simple task it gets up to 55C++ and checking some temperatures sensures, some of them reach around 65C. I'm gonna send this phone back.

If i'm using the phone to browse the web and it gets hot with minimal load and need to use  the camera i get warnings or it shuts the app down to cool and i can't take a photo... I bought this phone especially because of the camera. 

In regards to the battery, sometimes it seems to drain really quick, especially when it gets hot, but if i give the phone little to normal use it can get until the end of the day with around 15-20%.

Also the heat is too much and unconfortable to have it in your hand or pocket.

I guess mine is definitely faulty and just have to have better luck next time.

[Sunking1011]

Have you done a factory reset? Software bugs can cause excessive heat and all manner of problems. Otherwise your phone sounds faulty.

[Klauder]

I did a software repair last week through the Xperia Companion and all remains the the same way

[Elang]

Thank you friends.. Let me try it for few more day and see how things turns up

[Elang]

The cost doesn't seem to bring perfection in quality. Sad 😔

[Elang]

Qnovo fast charging is awesome. So what's the use, if it drains as fast as it got charged.. Little upset since the pre booking lot of confusion around promo offers, Sony and Amazon contradict with promise made.For India 🇮🇳 its Sony Smart band talk swr30, but it's disappointing that I might get voucher, which is still not yet confirmed from both the ends..Thats long thread of discussion am having with customer agents from both Sony and Amazon.
Still tend to fall in love with Sony..
Sony hear to the voice of ur loyal customers and respect them by keeping ur promise as per ur xz T&C promo offer.

Thanks