Xperia XZP camera issue

[Akodek]

I have an XZ Premium and I have some purple dots on my final pictures. I have tried other cameras (instagram/snapchat/etc.) but those purple dots are appearing all the time when I use the main camera. I thought a software update will make things better but not. What should I do?

Thank youfor your help in advance!

[dandy63 · Accepted solution]

@Akodek any chance you could post an example picture here, is the 'purple dot' in exactly the same position in all affected photos.... I take it you've had a good look/cleaned the lens on the phone 

[Akodek]

 @dandy63

The lens is surely clean and the sensors too. There's a pic above. I hope you can zoom in the picture, if not take a schreenshot and zoom in the gallery. There are 2 dots on the right side of the pic on the mountain (hope you will find it)

[najodleglejszy]

@Akodek do the dots appear in the same spot on every photo? 

[Akodek]

@najodleglejszy 

Yes! 

[najodleglejszy]

@AkodekI'm trying to find the dots on your photo, but I can't see them anywhere. could you perhaps edit the photo and mark where exactly are they?

[Akodek]

@najodleglejszy

[najodleglejszy]

@AkodekI see now, thanks. I'm afraid it's most likely a hardware issue 😕 you could try performing a software repair using Xperia Companion, but if that doesn't fix the problem, you might want to contact your Local support and arrange a repair so that they can take a look at your device.

[Akodek]

Thanks a lot @najodleglejszy!