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Xperia XZ Premium unlock with fingerprint issues

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mihaigab
New

Xperia XZ Premium unlock with fingerprint issues

Since December Security update I have an issue with the fingerprint unlock. Sometimes my fingerprints aren't recognized.

When I delete a saved fingerprint and I try to save it again my phone tells me that the finger is wet or sensor is dirty. I cleaned the both and I tried again. The result was the same.

Did have anybody else the same problem?

Can be solved this issue?

Thank you for support! 

7 REPLIES 7
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Strampke
Expert

Normally clean and dry will do.

And when it is possible to add a new fingerprint, then add 2 from the same finger for easier recognition.

skingg
Visitor

I've encountered what you had experience and what I did was press the power button harder and hold it in while fiddling about with my finger (move fingers about the power button while keeping it held) to get register back sometimes. It is frustrating but it works.

profile.country.RO.title
mihaigab
New


@Strampke wrote:

Normally clean and dry will do.

And when it is possible to add a new fingerprint, then add 2 from the same finger for easier recognition.




I already have done this.  The result was the same. 

profile.country.NL.title
Strampke
Expert

That is a pity.

My suggestion is to take up contact with support.

stanlykubrick
Contributor

On mine, I find that it is more sensitive to unlocking when my finger is hitting the button more towards the top of the button. When I say the top of the button I mean towards the actual top of the phone where the headphone jack is. Smash it more up in that direction. If I let it hit more towards the bottom of the button it doesn't work as well. Thus another reason for my vote to have it moved to the back!

Aminovitch
Visitor

Same here

Aminovitch
Visitor

It was working like a charm 

But like u said after the update something is wrong..

Lets pray for the next update