Hi all,
Recently purchased an Xperia XZ second hand which has a couple issues that I think are related and software based.
-no sound through speakers
-no sound though headphone jack
-no sound being recorded through mic
-inability to record videos (error message stating recording or recording related function may be in use by another app)
I received the phone factory reset on Nougat then updated to Oreo and factory reset the phone again. Each time the problems still persisted so I know its not any third party applications as there weren't any downloaded. Also, I've tried turning off Google voice recognition from any screen and it was already off anyway.
This definitely seems like a software fault so I'd really like to be able to solve it.
All help is greatly appreciated!
