Solved: xperia XZ headphone disconnected after few seconds - Sony

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Whenever I connect my headphone (with mic) to XZ, it shows up the headphone icon and disconnect after 2 seconds. I cannot play music at all with this. The only thing that works is when I first made a call, and then plug in the headphone, the headphone will work until the call ends. For other apps like music apps, headphone won't stay connected.

I also have a Z3 and this is not an issue there.

Is this a software issue or hardware? Can I request a repair/replacement?

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Accepted Solutions

You could repair it with XC but this seems to be more of a hardware issue, you could contact your Local support to get it inspected/repaired.

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3 REPLIES 3

you should test another pair of headphones and report back.

As for warranty questions, contact your Local support

I have tried few of my other headphones, which one of them being a Sony headphone, and they all behave the same.

You could repair it with XC but this seems to be more of a hardware issue, you could contact your Local support to get it inspected/repaired.