My New Sony XZ1 Wi-Fi Problem
Issue Description
Wi-Fi connection keeps dropping
Issue Symptoms:
- First, I noticed that there is a problem in WhatsApp message sending after written a message and hit Send, the message hang and not sent for around 20 seconds! I remove the WhatsApp and reinstall it again with no hope or result.
- Also, I noticed the problem on Facebook and YouTube, the page loads and after few seconds it stopped loading and the images not displayed for 20 seconds
- The same problem happens in Google Play Store when searching, the search every now and then takes a long time and the applications small images not loaded in time.
Steps I did try to fix the issue:
Applying all steps as stated on Sony support site:
https://support.sonymobile.com/global-en/xperiaxz1/faq/my-wi-fi-connection-keeps-dropping/
Resetting the device:
After installing the latest update using Xperia system update “47.1.A.5.51” I made a factory data reset to the mobile, but unfortunately, the problem still exists.
Safe Mode:
I started the mobile in safe mode to check, but unfortunately, the problem still exists.
Change router configuration:
I doubt that the source of the problem is my router so I changed Wi-Fi encryption to different protocols with no result, also I tried to remove the security at all, but the same problem still exists.
Also, I tried to connect to my NETGEAR router using 2 frequency band settings (5 GHz and 2.4 GHz) but unfortunately the problem still exists.
Changing the router:
I replaced my router “NETGEAR Nighthawk R6700-100NAS AC1750 Smart Dual Band Wi-Fi Gigabit Router” with my D-Link router(DSL-2730U) but the problem still happens.
