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"No Internet access" when connected to WiFi

azzrape
Visitor

"No Internet access" when connected to WiFi

I connect to the WiFi but I don't have internet

could you please help or any user having the same issue?

9 REPLIES 9
profile.country.PL.title
najodleglejszy
Expert

@azzrape does it happen when you connect to any WiFi network or a particular one?

azzrape
Visitor

I'm not sure it happened an hour ago for the first time and I have no opportunity to check on other WiFi's

profile.country.GB.title
Uliwooly
Expert

@azzrape

So it only happened once? 

azzrape
Visitor

@najodleglejszy I forgot to tag you on the previous one

@uliwooly

It happens for the first time and since then when I connect to the WiFi I get "No Internet access"

I tried to restart the WiFi, to restart the phone, to open the phone in safe mode, to change WiFi's IP settings from DHCP to Static, to delete Chrome data I think that's all I tried maybe I forget something but basically I tried everything that I found and nothing helped

profile.country.GB.title
Uliwooly
Expert

@azzrape

I think you will need to find another router to test your phone, that way it'll be easier to narrow down the issue, perhaps a library or starbucks 

azzrape
Visitor

@uliwooly

I'm from Bulgaria and here is currently 02:15 in the middle of the night and we don't have many places with WiFi in my city so I do not think it can happen soon

profile.country.GB.title
Uliwooly
Expert

@azzrape

There's not much we can suggest, perhaps

settings > about phone > diagnostics > test > test WiFi

azzrape
Visitor

@uliwooly

The test is successful.

And still connects to the router and says "no internet access"

profile.country.GB.title
Uliwooly
Expert

@azzrape

You can get it inspected by your Local support or test a different router whenever you get a chance