New update critical error

[sthorse17]

I just did the new update now I cannot access my device.

The fingure detection tells u to use pin as normal but the device doesn't recognise my pin iv done a restart and power down no joy help

[disimes95]

Hi

@Bootsy

Did you try to update your device to Android Pie?

Can you access your phone via Xperia Companion?

[bootsy2]

update available

05;00 this morning clicked ok 3/3 updates followed then a reset as normal after restart lock screen prompted for pin, every time it said pin was not correct.

tryed restart again and a power down same problem

scanner obvisly not working but tried it too.

spoken to my service carrior o2, who told me to do soft reset power+volume this would not work

then we connected to pc companion which took 1hr to fix some fault? after this a restart happened again only now the phone is stuck in a loop from the restart screen toa white screen witth 3 dots blinking one by one as if loading or something it is now 13:30hrs and no change

[disimes95]

Hi again @bootsy2

So sorry to know that 😕

If that´s the case, i recommend you to contact your  local Sony Mobile support team since they can help you in a faster and more precise way!!! 

Please, let me know how it goes!

[4Serg13]

If something went wrong and the smartphone went into a cyclic reboot or hung tightly, then it can be turned off on the hot hardware: press three buttons, the power button and both volume buttons, and hold up to three times the vibration signal. The data will be erased.

[bootsy2]

Hi thanks we tried this reset also. 

I spoke to their guy online eventually they told me to send it in. A week later its back the report says no faults however they changed a few parts and it's working with new update. I can only assume that something went wrong and that they managed to wipe and reinstall the update.

But thanks to you all for feed back on this