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Infinite bootloop after update

SpaceMalte
Visitor

Infinite bootloop after update

Yesterday I got a notfication that a system update is available for my XZ. I choosed to install it over night but this morning I found my smartphone in a bootloop. The screen is black, then it boots, it follows the Sony sign, the Android logo and then the Xperia sign. Then the screen goes black again and it starts all over. I can turn the phone off completely by pressing the power button and volume up, but if I try to turn it on again, the bootloop starts immediately again.

I looked for common solutions for similar problems and tried to use the Xperia Companion to repair the software but my phone is not registered. Then I tried a factory reset by pressing the power button and volume up when its turned off to get access to the recovery mode, but the phone only vibrates a few times, nothing more happens.

Additionally, I tried all of that after taking out my SIM card again, results remain the same. Therefore I want to ask if any one of you has some ideas?

Any ideas

15 REPLIES 15
Shuri
Visitor

Same problem, please help him.

Turboschnuffi
Visitor

Hello, I had exactly the same problem.

I solved it with the Sony Companion software.

Switch your phone off. Press and hold Volume - and switch it on.

Release Power Button but still hold Vol - WHILE you connect the phone to the USB Port of your Windows Computer.

Initiate software repair - your phone will get Factory Settings.

Tags (1)
Shuri
Visitor

Isn't work with me... bootloop still hapen. My pc doesn't accept my phone.

Turboschnuffi
Visitor

Is Sony Companion running when you connect it? What is your Windows version?

Shuri
Visitor

Sony Companion is running, i'm on latest version of windows 10 (i've try with another computer on windows 10 creator update) and my pc doesn't recognize my phone

Turboschnuffi
Visitor

Okay Mister - I think it wasn't my solution (I don't remember wich of the 100 tries successed yesterday)
but try this first:
http://android-recovery.info/2319/recovery/Sony/Xperia+XZ

Shuri
Visitor

When i try to enable recovery mode, it's perfect black screen and nothing happen

My bad, the phone just start and reboot

Shuri
Visitor

Thx god, xperia companion started to reset my phone

Turboschnuffi
Visitor

Oow I know how you feel in this moment! Cool! Have fun with your phone.