I forgot my password and can not reset through the Xperia Companion

[juniorxperia]

Hello, my cell phone, I have the documents and more ...
I left the cell phone unused for a while and now I no longer know the password, I already tried the hard reset through the Xperia Compaion and I did not succeed. I do not know what to do.

[EthanHunt9]

Try hot/cold resetting.(volume key down or up after turn off phone)

Also see vol. down and power at same time(after turn off) check in Sony support also