Facebook Notification Sound cannot be changed.

[longdongjohn]

Hi, my OS is android 9.

I tried to change the notification sound of my facebook app. The change ist visibible in the settings but i still get the standard facebook plop. What am I doing wrong?

When I go to the settings, I see the notification sound, I have set but i still hear the standard sound.

It's terrible 😞

[najodleglejszy]

@longdongjohnI'm not familiar with Facebook app, but it's possible that it uses a feature called notification channels, which sorts various notifications the app sends into several categories. could you go to Settings > Apps & notifications > Facebook app > Notifications, take a screenshot, and post it here?

[longdongjohn]

I've checked these settings. It has nothing to do with that.

It's annoying

Since I can't find anyone else who has the same problem, I assume it must be my fault but I don't know where to start.

On the screenshot below you will see the adjustet tone (called "syrma"). But this is NOT the tone, i can hear. I always get the standard pop sound, which is called "Facebook". Even if I didn't set that "Facebook" tone at all.

[skycamefalling]

I cannot see your screenshot yet (probably needs to confirmed by a moderator) so I don't know how you've set the tone.

Here is how it should work from my understanding (some settings may vary as my phone is in German and I only translated the words):

• Open Facebook-app
• Press on the three lines on the top right
• Scroll down and press on Settings and Privacy --> Settings
• Scroll down and press on Notification Settings
• Scroll down to "How you want to receive notifications" and press on "Push".
• There press on "Notification sound" and select the tone you'd like.

[longdongjohn]

I know exactly how to change the tone. I have done it many times before. On my old phone it always worked fine.

The problem isn't that I can't find the way to adjust it. The problem is that I always get the same sound even though I set another one.

Example:

I set the sound to "SYRMA". "SYRMA" is clearly set, as I can see in the list.

As soon as a notification appears, I get the sound "FACEBOOK".

I set the sound "SIRIUS". "SIRIUS" is clearly set, as i can see in the list.

As soon as a notification appears, I get the sound "FACEBOOK".

[skycamefalling]

Okay, I understand.

Then this seems to be an issue with the Facebook-App, don't you think? I see no other way to set a different notification tone.

I usually have turned off all sounds and notifications for Facebook so I can't say if it worked in the past, sorry

But I've changed the notification sound to Syrma now, so once I get a notification via facebook I see if it works...problem is only that I barely get nofications via facebook so it might take some days until I can report back ^^

[skycamefalling]

I've tested it and you are right: Even though I've set another nofication sound I still get the Facebook-"Pop". 

Not sure where the problem is but I suspect a Facebook-bug as notification sounds from other apps are played correctly.

[longdongjohn]

Isn't there anyone else who has ever noticed this problem? It upsets me. I can set any tone I want. All I ever hear is that stupid Facebook sound.

[longdongjohn]

Girlfriend has the same problem with her Xperia XZ2 (no Compact).

Exactly the same problem. Changes are saved but we only get the standard Facebook sound.