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Crush when connecting to wifi XZs

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mindslaver
New

Crush when connecting to wifi XZs

Hi, I bought XZs in Thailand in May, still have problem with connecting to wi-fi. When I choose wifi connection and after I see message immediately that in application com.sonymobile.wifi there was a mistake.

Updates don't help.

3 REPLIES 3
Emil
Enthusiast

Hi @Mindslaver,

I'm sorry to hear this.

You can try to reboot your device to safe mode to see if this behavior may be caused by one of your downloaded apps as these will be temporarily disabled in this mode.

If you are still experiencing the same behavior I recommend that you reset your network settings. Note that this will delete all stored Bluetooth pairings, stored Wi-Fi networks and Internet settings (go to: Settings > More > Internet settings, to download new). To reset the network settings go to: Settings > Backup & reset >  Network settings reset.

Let me know how it goes.

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mindslaver
New

Hi, your ideas didn't help me.

Any ideas? 

Emil
Enthusiast

Then I recommend that you perform a software repair using Xperia Companion.

Keep me posted on how it goes. Slightly_smiling_Face