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Contacts missing after backup restore

SOLVED
InspectorBurek
Visitor

Contacts missing after backup restore

Hello,

I have recently backed up my Xperia XZ Premium, did a factory reset and sent it for repairs.
When I restore from backup, my contacts don't show up fully. I don't know where the missing contacts were saved (phone / google acc / sd card).

When I restore, restart my phone and go into recent calls, I see for a split second the contracts were saved, then the names quickly turn into only numbers.

Anyone have any ideas how could I get those contacts back?
Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
mahesh911
Contributor


@InspectorBurek wrote:

Hello,

I have recently backed up my Xperia XZ Premium, did a factory reset and sent it for repairs.
When I restore from backup, my contacts don't show up fully. I don't know where the missing contacts were saved (phone / google acc / sd card).

When I restore, restart my phone and go into recent calls, I see for a split second the contracts were saved, then the names quickly turn into only numbers.

Anyone have any ideas how could I get those contacts back?
Thanks in advance


Those missing contacts probably was in phone memory which is not backed up in Google . Backing up using contact app would have saved all your contacts  to your SD card as .vcf file which u could use to restore later . 

Since u did a factory reset , contacts saved in phone memory is gone.

Check your Google account in pc to know if there is any chance your missing contacts would be.  If u have a backed up file then clear data in contact app and restore again.  Hope it's clear to u. 

View solution in original post

1 REPLY 1
mahesh911
Contributor


@InspectorBurek wrote:

Hello,

I have recently backed up my Xperia XZ Premium, did a factory reset and sent it for repairs.
When I restore from backup, my contacts don't show up fully. I don't know where the missing contacts were saved (phone / google acc / sd card).

When I restore, restart my phone and go into recent calls, I see for a split second the contracts were saved, then the names quickly turn into only numbers.

Anyone have any ideas how could I get those contacts back?
Thanks in advance


Those missing contacts probably was in phone memory which is not backed up in Google . Backing up using contact app would have saved all your contacts  to your SD card as .vcf file which u could use to restore later . 

Since u did a factory reset , contacts saved in phone memory is gone.

Check your Google account in pc to know if there is any chance your missing contacts would be.  If u have a backed up file then clear data in contact app and restore again.  Hope it's clear to u.