Build updates

[huggons]

Yesterday I purchased a Sony XZ2 handset. The first thing I always do after receiving a new device, is to update a handset. The update process took an age, as when received it was on 51.1.A.3.159 and rather than updating once to the most current build of 51.1.A.11.51, I had to install 5 updates! Surely this is not the best solution Sony can come up with?

51.1.A.3.159

51.1.A.4.173

51.1.A.4.225

51.1.A.4.265

51.1.A.11.26

51.1.A.11.51

I have passed the feedback onto Sony UK.

[huggons]

Sony still looking into the matter.

[huggons]

Sony management got back to me today and have said that FOTA is working as designed, when in my example the phone performed 5 lengthy updates taking hours, after my purchase. 

Someone purchasing a phone may therefore choose to do a software repair, out of the box, depending how long the phone has been on the shelf, so to speak. The XC repair will take a customer straight to the latest update/firmware.

Sony will be training their call centre/support staff on FOTA and not directing then to a repair centre in the future.

I hope this helps someone 

[Jonas]

Hi again @huggons, thanks a lot for the update and I'm sorry that you had to wait so long for your answer and that you didn't get the right answer directly.

I hope that you are happy with the device and that everything is working as it should!

[huggons]

Hi Jonas, got quite a few outstanding issues and bugs that is logged with Sony ATM. may post on here, but waiting to heare back. Has been a couple of months now though.

I appriciate all of your help and you taking an interest. 

Kind regards

Steve  

[Jonas]

Hi again @huggons!

If they have been reported to your Local support team, they will follow-up with you when they have received more information and I won't be able to speed up that process, sorry.

[huggons]

 Hi Jonas,

Thank you for your message. I only wish that the local support team were able to log and follow up jobs, as per a "normal" support process. However for whatever reason, this is not within their capability. I have a number of outstanding reports, that are now with management, due to the failings of the normal support process failings.

Kind regards

[Jonas]

Hi again @huggons.

That must be very frustrating and very sorry to hear about this.

Depending on the case, it can take some time to get an answer, and I'm sure that as soon as they hear something, they'll let you know!