Black screen in call

[Dando80]

Translation via Google Translate:

  Hello everyone, the screen of my xz2 compact once on two during a call becomes black, thus blocking any attempt to handle the call .. S implants there and resolves only when the other end ends the blessed phone call! I have already done a hard reset but the situation remains the same, outrageous for a cell phone that first of all should guarantee phone calls! Advice in this regard or delivery of fast speed assistance? Thank you

 Salve a tutti, lo schermo del mio xz2 compact una volta su due durante una chiamata diventa nero, bloccando così ogni tentativo di gestire la chiamata.. S impianta lì e di risolve solo quando dall altra parte termina la benedetta telefonata! Ho già provveduto ad hard reset ma la situazione resta la stessa, scandaloso per un cellulare che prima di tutto dovrebbe garantire telefonate! Consigli a riguardo o parto di assistenza veloce veloce? Grazie

[ilnik84]

Translation via Google Translate:

I have the opposite problem, that the screen stays on during the call and I systematically remove the audio with the cheek, I noticed that it also has difficulty with the adaptive brightness, so I did the tests on the proximity sensor and in fact it seems faulty, try you too and let me know.

You find it in settings> assistance> click on the test icon immediately to the left of the home icon of the home.

Ho il problema inverso, che lo schermo rimane acceso durante la chiamata e sistematicamente tolgo l'audio con la guancia, ho notato che ha anche difficoltà con la luminosità adattativa, così ho fatto i test sul sensore di prossimità ed in effetti sembra difettoso, prova anche tu e fammi sapere.

Lo trovi in impostazioni > assistenza > clicca sull'icona dei test subito a sinistra dell'icona fatta a casa della home.

[Dando80]

Translation via Google Translate:

Hello the sensor test works, upsetting but it is so .. I think they are faulty at this point, I will bring it back tomorrow demanding immediate replacement .. Where did you buy it?

Ciao il test del sensore funziona, sconvolgente ma è così.. Penso siano difettosi a questo punto, lo porterò indietro domani esigendo la sostituzione immediata .. Tu dove l hai acquistato? 

[Qatrium]

@Dando80 @nikned84

I used Google Translate to find the meaning of your messages. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Did you remove the protective film on the screen?

Did you install a screen protector or a case?

[Dando80]

As soon as I call the screen goes black preventing any action on the dialer .. I have no protective film

[Qatrium]

@Dando80

Make sure that nothing is blocking the proximity sensor, including fingerprints, debris, dust, etc. It's the object number (2) in this diagram:

(2) Proximity sensor

[Dando80]

Translation via Google Translate:

Nothing blocks it, the sensor test is positive and does not indicate faults.

Nulla lo blocca, il test sul sensore risulta positivo e non segnala guasti .

[Samsung63]

I have the same problem 

I tried everything incuding a software repare bug i just waesed mu time

[Samsung63]

Try this and let me know if it works 

[Samsung63]

I had the same problem with my xz2 compact. It must be a problem with the dialer app.

I installed a third-party app and every thing seems fine know 

Please let me know if it works out for you to .