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Translation via Google Translate:
During the call the volume of the audio even if at most you hear pianissimo instead first it seemed that there was the active speaker
Durante la chiamata il volume dell'audio anche se al massimo si sente pianissimo invece prima sembrava che c'era l'altoparlante attivo
@Peterten79 since it's an international forum, please make posts in English. more people will be able to understand you that way, and possible come up with solutions.
have you removed the protective plastic sheet that comes with the phone out of the box?
Yes
I have a phone for a few months and everything is ok, but for a few days the incoming call volume is very low