4k display problems and more

[Corneliu]

Good afternoon!

I am a fun of Sony for many years and I have all type of Sony products from TV, video camera, photos camera, Action came, PS4, tablet and mobile phones.

I start to buy phones with Sony Xperia Z, and, until now i have all models without any problems.

But now, I have screen problems with two of my best phones.

I will start with the newest  Sony Xperia XZ Premium. 

I bought him on E-bay in 07.06.2017. He is in seler Warranty. 

Is a Sony Xperia XZ Premium G8142 64GB Dual SIM Smartphone with IMEI xxxxxxx-xxxx7. From 6 weeks, in the left part of the screen (under is the sim card hole) appear a yellow spot. In time, he increase, and now is half of the circle with diameter of 1.5 cm (please check the picture attached).

Please tell me how I can proceed to repair this in your one year warranty. I am very upset to see all the time this bug on a very nice 4K display. 

In plus, all the frames of the phone start to lose his shiny cover. Why? How can I solve these problems? Are some separate parts to buy and to replace this frame?

Unfortunately the seller doesn’t want to repair my phone and don't answer me anymore. 

Unfortunately I have the same problem with oldest version Xperia Z5 Premium. This was bought in March 2016 on E-Bay with IMEI xxxxxxxxxxx-xxxxx65. In November last year start to have the same problem, in the same position like on XZ Premium. From then the yellow sign start to increase, and now have more than 4 cm length. Please check the attached pictures.

Is a problem for 4 K displays on mobile? Until now, I don't have problems with displays from my older mobile phones (Z, Z1, Z3, Z4, Tablet Z, Tablet Z2, 6 TVs two of them 4k 160 cm diagonal). What happens? I don't want to change my very good impression about Sony products.

I try to solve this problem in service in Romania, but they don't want to repair because the IMEI's are not from Europa.

Please tell me what steps I must to make to resolve all this problems.

[Lord_viridis]

Hi @Corneliu

Firstly, I've had to edit out your IMEI numbers, this is for your own security as they can be used by others if not removed.

Secondly, as you've found out, Sony warranty is region based and generally they won't cover the warranty in EU of a device meant for the eastern market or vice versa. Your seller should have made you aware of this.

I'm assuming that the listing for the phone didn't state it had a warranty? If it did state that it had a warranty, then the seller MUST provide the warranty that was promised in the listing. It's part of eBay rules. In fact, if you contact the seller and ask for a repair, and they declined, you are well within your rights to open a case in either eBay or PayPal claiming that the seller isn't offering the warranty as listed.

I hope you get sorted soon.

[Corneliu]

I attached now pictures for all my problems:

1) Pictures for Xperia XZ Premium screen problems:

[Lord_viridis]

Follow the above advice.

[Corneliu]

Pictures for Xperia XZ Premium frame problem

[Corneliu]

Pictures with Xperia Z5 Premium screen problems. Start like in Xperia XZ Premium screen problem, but now are very big.

[Corneliu]

Good afternoon!

Unfortunately nobody tell you that. They take money and end of story. And on E-bay you can make claim in maximum one month from your purchase. The seller doesn’t replay me and I have this product Sony original with these problems.

First: I am upset, because happens me second time, in the same position like on my old Xperia Z5 Premium.

Second: Where is international warranty? I pay a lot and both are original Sony products. I need your explanation about this big issue for the screens. Why happens this?

And what happen now with this frame. How can I change this plastic frame? Become very ugly.

What is your official position about my problems?  I must trust in Sony and to buy the next Xperia XZ2 Premium?

[Inerent]

Hello Corneliu, 

I am also from România and also contacted Sony România for a repair. 

The procedure is quite simple:

Call Sony Center Băneasa, they will give you a number from a service from Mogoșoaia. 

I have some scratches on my middle frame from dropping down. They told me they will replace for money with original middle frame. I will loose my water resistant, but not my warranty.

The procedure is as follow:

You send the phone personally or by courier, they will tell you the cost, then paying cash in advance is better than by card, then they estimate 5 working days for the repair. I am scheduled to replace it next week. They told me a new screen is 120 EUR +tva and middle frame 40 eur

+tva. I don't need the screen. Also you have to pay the working 25-50 EUR depending of the work they do. Very reasonable prices in my opinion. 

I have 2 years warranty, why do you have only 1?

[Inerent]

Seeing your display problems I think of water. So it is your fault and you have to pay for the parts. But you will not loose warranty. 

Also check witrigs.com for parts, but I don't trust them because they are from China. Good luck. 

I also remember that the service asked me from where i buyed the phone, mine was from cel.ro. It's possible you loose the warranty if you buyed from ebay, but they do the replace. Ask them.

[Corneliu]

Good afternoon!

100% is not because of the water. This mobile phone was never in water. And anyway it had to be waterproof. The problem arose in January when I was not even near the water. With the previous models I filmed under water at depths of 1-1.5 meters and did not have anything. You are shore is water problems?

The left and right part of the frame (made from soft plastik covered only with a soft paint) can be change separatly like the corners from previous models, or are together with the main frame?

The company from Mogosoaia work with original parts? The display will be 4k?

Thank you for information!