ZR Bag of connecting headphones

[Scorch]

After update LP 5.1.1 my device sometime founds headphones, but headphones are not connected. I can not call, do not use a mine speaker. And I have to use an app which blocks headphones to comfortable work with my device.

[xavinux]

Hi @Scorch

Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. I´m at disposal for any question.

[XkrT]

/t5/Xperia-Z-ZL-ZR/Problem-in-speaker/m-p/1049397#U1049397

It seems like Sony introduced a new bug in 5.1.1. I've heard Xperia SP had this kind of bug.

Try to clear the headphone jack or plug and unplug the headphones.

[Scorch]

@xavinux, thank you for answer. I used safe mode, but my problem is not solved. And my audio jack is clean and correct works.

[xavinux]

Hi @Scorch

Ok, let´s try the following from your Home screen:

1. Tap the Application screen icon.

2. Find and tap Settings -> Apps.

3. Swipe to the All tab.

4. Find and tap on Smartconnect.

5. Tap Force stop -> Clear data.

6. Restart the phone.

I´m at disposal for any question.

[Scorch]

@xavinux,
I stop Smartconnect, clean data, off this app and reload my phone. Now, the icon of Smartconnect don't appears, but problem lives. Maybe it is conflict a communication module with LP?

[xavinux]

Hi @Scorch

Please, try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP.Keep us updated please, I´m at disposal for any question.

[Uliwooly]

@Scorch

if nothing works, contact your Local support to get it inspected.