Z5 top speaker louder

[JP93]

I just received my Z5 and noticed that my top speaker is about twice as loud as my bottom speaker. It's ruining the 'stereo' effect of the phone, as when listening to media one speaker is overpowering the other.

I'm assuming this could easily be fixed with a software update so I'd appreciate it if someone from Sony can get back to me on this? I just paid £550 for this phone and have a 2 week return period, if there's no guarantee of a fix then I'll be returning it.

[Demon1521]

So now i am Z5 owner not Z2 anymore, amazing phone with amazing camera and other features, but what i hawe noticed, sound in Top speaker is louder than bottom speaker, am i only one who have that? or its smth in settings?

[xavinux]

Hi @Demon152

Please, check this link that can be useful fpr you:
http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-top-speaker-louder/m-p/1050070#M960

[Demon1521]

weard, but while listening music/games there is no so big difference, but ringtone sound is much silenter than while listening music, and its on max volume, anyone knows why?

and while listen music, at beginning of song, both sounds same loud at first 2 sec of track, but after 2 sec bottom speaker is lovering sound, top is not changing.

[FrontierGate]

Which country you bought your Z5?

[xavinux]

Hi @Demon152

Please try run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP.

[Demon1521]

@FrontierGate Latvia, is it matters?

[Demon1521]

@havinux thanx for suggestion, ill make a backup and will try system repair in PCC. Hope it will fix the problem. Ill reply after.

[xavinux]

Hi @Demon152

Good. If the problem persist after a software repair via PC Companion, I suggest that you contact your Local Sony support for information about how to proceed with this in the best possible way:

http://www.sonymobile.com/global-en/support/contact-us/

[Demon1521]

Just made software repair, nothin changed... Dissapointed...
Left a message to local Xperia care, will see what they will respond.

[Demon1521]

Just noticed, after PCC software repair, bottom speaker sounds louder than top! 😄 but sound is a bit louder than it was before, not much, but atleas smth...