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z5 stopped working

me1968
Visitor

z5 stopped working

had my z5 for five months did the last update to days ago it drained my battary and now will not charge up when plugged in 

help please 

4 REPLIES 4
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Qatrium
Expert

@me1968

If you updated over your old system, some residual files might cause instabilities. Turn off your phone and leave it on a wall charger for 2 hours, optionally start the phone to backup any important data, then proceed to perform a software repair using PC Companion using PC Companion. This will install a fresh copy of latest firmware on your phone removing any software glitches.

me1968
Visitor

Thanks it's been plunged in for six hours and nothing is happening it is dead 

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Qatrium
Expert

@me1968

LED light doesn't give any color? Did you try a different charger?

me1968
Visitor

Yer still nothing