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Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev
Visitor

Z5 compact accelerometer problem after 6.0 marshmallow?

Hello everyone!
I have big problem with the accelerometer stop working after i update my phone!I tried factory reset,but doesnt help.On the diagnoasis my phone is not vibrating but the gyroscope is ok.Please support me,been using xperia for 5 years never had a problem and now this is killing me Slightly_frowning_Face
12 REPLIES 12
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Uliwooly
Expert

@Mkralev

Could you test the phone on >>> safe mode ? 

Mkralev
Visitor

I did it is still there the problem...
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Uliwooly
Expert

@Mkralev

Does your phone has a magnetic protective case?

Mkralev
Visitor

No.
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Uliwooly
Expert

@Mkralev

Contact your Local support to get your phone inspected. 

CameronT
Champion

Hi @Mkralev,

Welcome to the community.

Did this happen immediately after the update?

After trying uliwoolys suggestion, if it works, make sure all your apps are up to date with the latest versions. Could be an app conflict.

If it doesn't, you may have to run a software repair before contacting your local support team, as the update may not have installed itself correctly.

Mkralev
Visitor

I will do the repair no problem,what i see now is when i use my camera its saving the picturea upside down and i need to rotate them manualy...i bought my phone from Germany MMarket but i live in bulgaria and i dont know how are the rules with warranty?
CameronT
Champion

@Mkralev,

In general, the warranty will only apply for the country it was originally sold in. Only your local support team can advise you on the warranty terms for your region however.

kc1174
Visitor

See my post here: /t5/Xperia-Z5-Z5-Compact-Z5-Premium/Auto-rotate-not-working-Sony-Xperia-z5-Premium/td-p/1065567/page...
Probably the same software issue. I'm on the regular Z5.