Z3c Doesn't Charge

[PedroAraujo]

I've bought the phone about a week ago and it was working totally fine, but yesterday I let the battery reach 0% and now it refuses to charge! I only have a constant red LED and the low battery screen shows if I try to turn it on without the charger attached. I've already tried every key combination i've found and charged it overnight. 

I also plugged it in to the computer for about 30 minutes and it charged 1% and I was able to use the phone for some 3-4 minutes, but the red LED started blinking as soon as I managed to turn on the phone.

Thanks in advance

[Didrik]

Hi @PedroAraujo,

First of all, try pressing and holding the power and volume up buttons at the same time for about 10 seconds or until the phone vibrates or press and hold the OFF-button next to your SIM-card until the phone vibrates. Use a paperclip, pen or something else that isn't too sharp. Then connect a charger again.

It might take about 30 minutes for the device to indicate that it is charging if it is completely discharged, during this period the display may remain black. Try charging your device for about 4 hours as it can take a while for a completely depleted battery to fully charge.

If possible, use a Sony original charger and USB-cable specifically intended for your device. Other chargers may be too weak or too strong as they may have a different electric current rating (mA).

Have you tried performing a software repair using Xperia Companion? If that doesn't work or didn't help then I suggest that your contact your Local support in order to have your device sent to an authorized service center.