Z3 issue

[Stacey_Lee]

Hi I literally have no idea how to ask a question on this forum, so I thought I'd reply to this.

Can anyone please help me?! I recently bought myself the Sony Xperia Z3, everything has been fine, except just very recently when I am trying to send a message the keys overlap! For example when I try to press the letter J it actually selects the H and the K keys.

I thought it might be because of my screen protector, so I took it off. Still no difference, then I thought jeez is it my thumb thats too big for the keys?! But no I sat for a while carefully trying to press the J key and still no J! But when I turn the phone over on its side, its absolutely fine.

I also thought it might have something to do with the predictive language, but I started to realise that when I locked the phone and went to unlock it ( having a pincode) when typing my pin the keys overalapped there too!

Please help me????

[_alexdon_]

Hi,I have moved your post here,in the correct section. Can you check if your problem still occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Stacey_Lee]

Hi i contacted Sony and they gave me instructions to manually reboot the phone via a PC Companion. But that didn't work, so I took it back to the o2 shop and it has been sent off for repair. Then received a message today saying they're sorry the phone cannot be fixed and they're sending me a replacement. I think there was a dead spot on the touchscreen. Something I assume couldn't be fixed by rebooting it.

Thanks for getting back to me though!

[_alexdon_]

Great,at least you got a replacement.