Z3 display

[bambo]

I have problem with my display is black,working properly but blind,I don't see nothing...

[_alexdon_]

Have you dropped or done anything to your device?

[Uliwooly]

has your phone been exposed to water?

[bambo]

No nothing ... Just I finished a conversation on Skype and father 5 minits I looking to see the time and I see my display remain black

[_alexdon_]

Try to press the small button near the SIM tray to force turn off the device. Turn it back on.

[bambo]

I tried but nothing is dark blue for 5-8 second and after black again

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[bambo]

Thanks mate , have a nice day...

[_alexdon_]

Have you already done that? Or will you try it?

[bambo]

Now I working and I don't have any laptop with me but I try tomorrow and after contact you to explain what is happened...