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blacktabbycat

Hi Im hoping someone will be able to help me - i was having a few issues with the screen sensitivity - i seem to have a strip where its unresponsive and above and below this strip its extra sensitive! Anyway this morning it got a little damp in the rain (supposed to be waterproof right!) i dont mean soaking wet through just a few rainspots on the screen - now its completely unresponsive across the bottom part of the screen - i was going to boot into safe mode and see how it was but i cant press the cancel or ok to actually do the safe boot because its in that part of the screen thats unresponsive! I dont particularly want to do a factory reset to see if that solves it but i will if i have to - can anyone advise on what i should do?? Many thanks

Uliwooly

@blacktabbycat

Contact your Local support and request a vacuum test.

blacktabbycat

Will that cost? Im really starting to lose my temper with it now:smileyhappy:

Uliwooly

@blacktabbycat

I don't know, only your Local support can answer that question.

blacktabbycat

OK so ive found what the problem is - the left hand corner of the screen actually lifts up from the rest of the phone - how thats happened i really dont know because ive always kept it in a case - i only took it out of its case to see if it would work any better and found that out! Not quite sure what to do next - is it worth me trying to repair - the warranty on it is invalid because ive removed the charger port cover (!!) as ive tried to get this sensitivity issue sorted before or is it a case of sending it away to be fixed. Thanks

Uliwooly

@blacktabbycat

If your phone is under warranty it'll be good to contact your Local support if it's not, you could repair it yourself, it'll be cheaper.

blacktabbycat

Thanks @uliwooly - sorry to be a pain but is it fairly easy to repair - im not a techi (cant you tell lol) but the phone isnt under warranty as the charging port cover has come off so they wont cover it (well thats what vodafone told me) i have emailed sony today but havent had a reply back - thanks for your help so far