z3 compact freezes and reboots constantly with large music collection on sd card.

[hkelsey]

Hi 

On adding my music collection(72GB) to the sd card via the usb cable, I've run into a pretty serious issue/bug with my z3 compact. This renders the phone useless.   All is well as long as I never reboot/shutdown the phone after adding music. I've successfully used the walkman app for a number of days with the full music colletion present.  Once the phone is shutdown,  on restart it gets hot, battery starts to drain significantly( +- 10% in about 4min) and it then freezes and reboots constantly. I've tried a number of things to attempt to recover.

• removing the sd card, leaving it out and restarting the phone
• removing the music files from the sd card 
• factory reset but keeping the music files on the sd card
• I've used mp3diags to scan my collection for broken files, there were some minor issues with id3 tags which I've corrected but no broken files. 

None of these actions improved matters, the only solution seems to be to erase data from the sd card and factory reset the phone. Then add the files again. This is quite time consuming and very very frustrating.

Any help with this would be greatly appreciated.

Thanks in advance 

[dandy63]

Have you tried switching off the phone....remove the SD Card & leave it out, then switch back on the phone & see if the heating up/draining issue is still there?

Not sure if you mean in your post when you say 'removing the card' if you left it out :smileysmileywink:

[hkelsey]

Hi 

Yes, when I tried removing the sd card I left it out and restarted the phone. 

[dandy63]

Have a look at this post....sounds very much like what you are experiencing dont you think 

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Phone-heats-up-hangs-and-restarts-due-to-problems-wi...

[hkelsey]

Hi
Thx for the link, I've already tried the clear cache advice but no luck and had to factory reset. Sorry, should've put that in the list of things I've tried.

[dandy63]

Do you have a different SD Card you could try or borrow with some music on it.......just to try for a bit to rule out a problem with the actual card, it definetly seems to be when the phone 'reads' the card/contents when it is switched back on that is causing the issue.....

[Uliwooly]

What class is your SD card?

[hkelsey]

Unfortunately I only have the one card but surely if there was problem with the card I wouldn't have been able to use the Walkman app to listen to the music stored there for a number of days.

The card is a Samsung 128GB Evo Micro SDXC UHS-I Class 10

[Uliwooly]

Do you have an antivirus or taskiller?

[Phy]

Boot on safe mode and try and play some music and see if your phone gets hot or restarts.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008