Z3 charging issues

[Rmcspurs]

Recently my z3 is not charging properly.I have checked the plug and USB cable with another phone and both are fine. The light at the top left of my z3 that indicates it's connected and charging keeps going off and on and also the charge level does not seem to go above 50% regardless of how long I charge it. Any idea what's causing this? Is it a virus, software problem or do I need to update something? Any suggestions much appreciated. Thanks

[Uliwooly]

@Rmcspurs

Are you using the phone while charging? 

what if you try something basic and restart the phone ?

[Rmcspurs]

Hi uliwooly. No I am not using the phone while charge.when u say restart the phone do u mean turning it off and on again? I think it's a software problem maybe a virus because tue battery level keeps.jumping up and down randomly

[Uliwooly]

@Rmcspurs

It'll be wise to repair the phone with PCC 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Uliwooly]

@Rmcspurs'

boot on safe mode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[SophiaW]

Hi Rmcspurs, welcome to the community

here are some further steps on running the repair: 

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.

[Rmcspurs]

I've found the problem.after taking the back off it seems the connector to the battery was lose at the top which connects to the rest of the phone. I have done a bit of a day on it and the phone seems to be working fine now. Thanks for your help and suggestions uliwooly and sophiaW

[Uliwooly]

@Rmcspurs

Anytime  

[cidrules]

Hi RMC Spurs

I have the same problem for months now, not able to charge at all when off and battery jumping up and down on display.

Can you tell me what exactly you did with the back to fix it please? )