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Z3 camera

Lit
Visitor

Z3 camera

My backside camera doesent work, its black
6 REPLIES 6
profile.country.GB.title
Uliwooly
Expert

Phy
Legend
Legend

Clear the camera app data

1. Settings
2. Apps
3. All
4. Camera
5. Clear app data
6. Restart the phone
Phy
Legend
Legend

Does the camera work while on safe mode?

This is how to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If it doesn't you could repair your phone with Sony PC Companion

http://www.sonymobile.com/gb/tools/pc-companion/
Lit
Visitor

No it doesnt work in safe mode
Phy
Legend
Legend

Then try to repair the phone with Sony PC Companion
Jake-SonyXperia
Champion

Hi Lit,

Welcome to the community,

Failing the instructions supplied by Phy, I would suggest following Uliwooly's instructions to contact the customer care team in your region.