z2 usb flap

[assi]

Had this phone for less than a month now and already the usb flap is broken. Anyone else experienced this problem yet??

I'll see if I can get it fixed

[UnsafeHeaven]

I have the same issue within 1 week. Having a very bad experience with this sony. Paid alot of money for waterproof phone which is no more water proof.:smileycry:

[domi]

i had the same problem and i sent it of to sony for repair, it came back with a new case and they've even put dust covers on the inside so you can't see the electronics when you open the flap, the downer is the flap pops open on its own quicker than the last one there i ma playing a game and in less than 2 minutes it drops, i think this is a heat problem aswell, when the mobile heats up it expands and the flap comes loose i'm going to send it of to sony one more time and if it happens again i'm going to have to change

[ventho]

I had the same issue with the USB flap, it took all most 4 weeks 'to fix' with Sony's service centre (outsourced company called SBE Global). 

The phone was returned with the exact same problem. In fact I don't think they did anything other than factory default reset my phone. Before sending your phone to SBE Global in the UK, Google them and check out their reviews on Google+ and Facebook. 

SBE are awful company, Sony should listen to their customers who have paid a lot of money for the 'privelidge' of using their phones. 

I have now ordered a spare flap from a company in Germany.  Assuming it is the flap that is the problem and not where the phone  meets the flap this is a far more prefereable option than sending it away to the Sony 'repair' service. 

[ahersko]

Same problem for me.

Sony asked me to leave the phone for 2-3 day for repair.

I ask why not to replace the flap on the spot

it 30 Sec work.

I have already wasted full & time why should I go twice.

they could mail it to me to save time... its 5 cent pice of plastic!

not only the overheating, camera shot off but now the low quality of the flaps

made a mistake to buy sony.

Never again.

leason learned!!! iphone or samsung.

I had Iphone at the past 5 years. must say apple has great service.

[azaan]

same problem with my brand new z2 god knows how can the company not make a simple lock for the flaps , the new z3 has a much better flap. i feel very frustrated seeing the insides of the phone body . they should give new flaps with locks . or just replace the device .because theres no water proffing as such

[ahersko]

just to update.

mine replaced in 45 min after a loud call to sony service.

I'm using the magnetic charger and not the usb one to avid this to happen again.

[hedrox87]

The silicon cover can get dry with time.. 
Try to clean up with some spirit and cosmetic stick, then gently moisture with silicone (like the one for car doors sealings, available in every fuel station). I tried that out, and my flaps stick like on glue.

[WorstPhoneEver]

I have already done as you suggest and received my phone back from Xperia care and it still does the same thing after a USB tray replacement.

Below is two videos of the issue, the first being before returning and the second straight after.

https://www.youtube.com/watch?v=fTmZw6HZzjY

https://www.youtube.com/watch?v=99RhFNMiJeM

WHAT SHOULD I DO NOW?

[him111]

Hello Support,

I am also facing the same issue. Shut the flap properly and place the device on table intact, After 5 or 10 mins flap starts popping out slowly and end with completly out. I have to push the same again and again. It is really irritating. Please suggest some workaround.

Thanks,

Himanshu.

[eduard0]

Hi hedrox87, is cosmetic stick the same as chapstick or lip balm?