Z2 random shut down

[Javo]

Hello Sony. I bought your newest flagship week ago and i have problems with it. My phone is shuting down on random, either just scrolling, or listening to music. It shut itself down, then boot up again. It is annoying. Brand new phone and i already have issues with it. I even used PC Companion to repair the phone but nothing happened, still same thing. Please respond and help me with this. 

Regards

[Santos3050]

My phone was working fine then started restarting randomly. I then did a factory reset and since then it is a pain to stop it restarting if using a game or watch a video. Getting a replacement sent but found that a minute in the fridge got it back up and running. Therefore think mine is an overheating issue.

[_alexdon_]

Did you try to remove the SIM from the device?

[Santos3050]

No, is that a possible solution or a security measure?

[_alexdon_]

No,but a faulty SIM could cause restarts.

[Santos3050]

I do have a sim card adapter in, have another sim card, will try that and let you know, cheers!

[_alexdon_]

That would be great.Keep us updated.

[Santos3050]

Unfortunately I have the same thing with the other sim. I wouldn't care, this phone was incredible when it worked. If you could think of anything else that would be appreciated. Although I'm getting a replacement, I could do without being without a phone for a few days when I send this back (online sale). Only way to get this working again is a minute in the fridge!

[Santos3050]

The other sim works fine in my ipad as well so that's not faulty.

[_alexdon_]

You could try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Make sure you have at least 60% battery.