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z2 interesting microphone problem

auron
Visitor

z2 interesting microphone problem

I've problem with the mic. only when ı put the phone between my chick and shoulder. My sound heard intermittently. How can ı fix this?
6 REPLIES 6
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Uliwooly
Expert

Contact your local Xperia Care as it could be a hardware issue

http://support.sonymobile.com/global-en/contactUs/

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Uliwooly
Expert

Few other things you could do is to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Does your phone has a protective case or film?

auron
Visitor

Yes it has a tempered film and case too. While speaking by holding it via my hand there is no problem. IT happens only when ı hold it with öy shoulder. What do you think is it a problem??
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Uliwooly
Expert

Remove them and check again 

auron
Visitor

I ve tried but nothing has changed. Isn't it intereting that it is only happening when ı hold it üm that way. In fact IT doesn't disturbs me because ı don't use the phone by holding in that way but i want to know why it is so.
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Uliwooly
Expert

You should contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/