so i sent my phone off for repair, as it wouldnt charge, i tried both the magnetic charger and the micro USB, the phone just seemed to get enough power to reboot before switching off, then rebooting, switching off and so the cycle continued until I removed the charger. This is following having my phone screen repaired after it cracked due to what i believe to be over heating from the battery and a build up of residual stresses in the screen, after a lengthy arguement with the "customer services" guys i had to reluctantly pay for the screen the be repaired £186.50, but what other choice did i have, other than allowing Sony to recycle my phone for free.
2 weeks later (today- 24/07/15) i recieve the phone back, and despite the phone now been able to be switched on, i am asked for my "SIM network unlock PIN" after a conversation with EE they tell me that sony have locked my phone to another network. They have managed to do this even though the network is written on the delievery note and test and repair return form. Sony told me that i would get a VIP repair, but i still have to send it off and wait another week or so for it to come back. so ill be without my phone, which im still paying for for more time.
i asked anthony, the customer services guy how id be compensated. apparently the free repair service is the compensation, absolute joke, the phone i use for work is broken due to the incompetance of sony and im offered no compensation at all. in actual fact if the phone is defective, which is was in both cases, the sale of good act stipulates that the phone must be repaired or replaced free of charge. anthony argued that the phone wasnt defective, and that the warrany is the only compensation they can offer. im honestly shocked at the level of support ive recieved from sony. if nothing is offered then i most certainly will NEVER have another sony product.
