Z2 auto restart

[ylr912]

Hello... I bought a Sony Xperia Z2 about 2 weeks ago.

The phone continously restarts itself around 5 to 10 times per day, Even while i am typing, listen to music...

I read similar problems through internet, and tried to reset to factory settings... but still can not solve the problem..

Kindly provide a proper solution.

Waiting for the response.....

[Samuel1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

[_alexdon_]

it might be a defective SIM.

[ylr912]

Installed pc companion and software update service last night, and reinstalled software for the phone.

but found a new issue: the indicate light does not work

[_alexdon_]

Stop by a sony service.