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Z1 Compact Touchscreen Problem

danvrecs
Visitor

Z1 Compact Touchscreen Problem

Hi!

My phone has a big problem, it detects phantom touches.

Usually happens when the phone gets hot. The touches only appear in the lower segment of the screen.

I have tried factory reset, software repair via PC Companion, removed the screen protector, cleaned the screen and nothing has changed. Sometimes it happens very often, in every 2-3 hours and restart doesn't help either. Sometimes there is no problem for 4-5 days. Do you know what could cause this? Is it hardware or software related?

Here is a video to see what I'm talking about: https://www.youtube.com/watch?v=18mdMlwmDjg

Thank you for you replies.

5 REPLIES 5
profile.country.RO.title
_alexdon_
Expert

Do you have glove mode enabled?

alexdon
danvrecs
Visitor

No, I have tried to enable it, still no changes.

profile.country.RO.title
_alexdon_
Expert

Does this happen both when charging and not charging?

alexdon
danvrecs
Visitor

Yes.
profile.country.RO.title
_alexdon_
Expert