Z1 compact getting turned off

[a2k22010]

Hi Guys,

My Z1 compact was working absolutely fine. Was using the office word document application and suddenly the mobile turned off. After that, whenever i am trying to power it on, the mobile starts booting, as soon as it fully boots up, it again turns off automatically.

Could somebody help urgently on this?

[_alexdon_]

Use this button to force it to turn off:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1-compact#!Resetting-y...

[a2k22010]

Hi Alex, this would work when the mobile is already on or even when it's off? Because as soon as the homescreen come after booting, within next second it again turns off.

[_alexdon_]

This should be when the device is in the bootloop.After that,try to turn it on.

[a2k22010]

Hi Alex, but there is no bootloop in my case. It's just that the device turns off and remains off, till I try to turn on the device once again, the behavior is in the manner I have mentioned.

[_alexdon_]

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

[a2k22010]

Hi Alex,

Thanks for your help. But repairing the firmware also didn't work. The device stopped charging too. So finally, i have handed over the device to the Sony Xperia Service Centre. Will keep you posted, hope those guys can solve the problem without any further issues.

[_alexdon_]

Ok,good luck.

[a2k22010]

Hi Guys,

Finally got my handset after close to 4 weeks. Though there was delay in the whole thing, but the Sony Support extended was excellent. They were extremely quick in responding on Facebook msgs. I was surprised to receive a call the first thing in the morning from them and updated the handset status. Kudos to Sony Support. Its no doubt improving a lot.

Just for information, there was some membrane fault it seems. Not sure exactly what does that mean. But problem resolved.

Thanks Sony.

[moises8]

Hi, I'm new at this ... could you pass me a link through which you contacted them page? thank you