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Z1 Compact freezes while charging

Yakoff
Visitor

Z1 Compact freezes while charging

I've got my Z1 c updated to 14.4.A.0.108 on 29.08.2014 despite had same version by that time. After update the phone got frozen while charging with magnetic dock: the led was blinking white and no reaction to pressing power button. Only reboot helped (power+volume up). This happen twice out of three charging cicles.

Is there a solution for this?

2 REPLIES 2
Yakoff
Visitor

same problem

Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried to force a shut down and start the phone again?

http://userguide.sonymobile.com/referrer.php?region=en&product=xperia-z1-compact#Resetting-your-devi...

If the behavior still persists, I suggest that you try to repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253