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z1 Battery Charging issues - wont charge at all, but will hold current battery state on charger

bigballs
Visitor

z1 Battery Charging issues - wont charge at all, but will hold current battery state on charger

I've got a problem that has started in the last 24hrs.

I put my phone on charge at about 64% and left it over night to charge, when i got to it this morning it showed 70%. Didnt think too much about it and used the phone for a little bit. Now its at 61% and I put it on change this morning and when I had a look at it at lunch time it was still at 61%.

Thought maybe the charger is faulty, so I tested with a Nokia charger, and the apple Ipad charger. Still my phone is not charging.

When the phone is connected, I get the message "charger connected" but I dont get the charging lightning next to the battery and the home/lock screen doesnt say charging XX% like it normally does. However when connected to the charger I do not lose charge. when I disconnect from the charger i get the default sony message "! Waterproof" pelase close the external connectio covers. So the phone knows about the charger but doenst charge.

So natually my next step was to Factory reset the phone - didnt help

then I connected it to Sony PCC and did a firmware update - followed the steps - now on the latest firmware and still the same problem.

Tried the Power button + up arrow - no deal still wont charge.

Went into safe mode and still wont charge in safe mode either.

Phone has no problems doing tasks via USB, so USB works - doenst charge connected to PC either.

Did a battery diagnostic and it says battery is Good.

I'm stumped. I think there is something physically wrong with it.

Phone is about 4-5months old so still under warranty. Been working like a trooper until yesterday.

Any help?

2 REPLIES 2
Xp3ria_Z1
Visitor

Same issue here. Press *#*#4636#*#* and check the battery temp. Mine shows -30C and it doesn't charge unless the temp is over +5C. Of course the temp reading is way way wrong.

I think the issue started recently after 4.4.4 was rolled out to users already on 4.4.4.

Xp3ria_Z1
Visitor

A quick search in Googe and this forum shows this issue is common for Xperia Z as well. I haven't tried repairing via PC Companion but as the 1st post suggests it didn't work. Taking the phone to the service center seems to be the last option but I'm afraid they might screw it up bad going by the complaints I see here.

Is there anyone from Sony who can confirm this battery temp bug causing it to stop charging?

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