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xperis z1 dead

hajj
Visitor

xperis z1 dead

so yesterday my xperia z1 went dead. I tried to turn it on with every method i read on this website but nothing worked. My problem is that when I connect it to the charger it starts blinking in reed but it also vibrates 3 vibration continuously without stoping (3 seconds between each 3 vibration). when I connect it to the computer and open PC companion it writes that its searching for the phone which means it dectected it but when it vibrates the pc companion directly undetect the mobile and writes no phone/tablet connected. i tried volume up plus power botton, volume down plus power botton, both volume up and down and power botton, the red botton next to the sim card and it didnt work. I even kept it for the whole night on the charger hoping it will charger and didnt get any improvrments.

12 REPLIES 12
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Uliwooly
Expert

@hajj

Connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let the phone charge for 3 hours 

Have you exposed your phone to water? 

Phy
Legend
Legend

You should Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/
hajj
Visitor

I did that yesterday and it didnt work. the phone is still vibrating and blinking in red. I exposed the phone to water (I was cleaning it and I made sure the ports were completely closed) but I usualy go inside the pool with it and nothing happens.

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Uliwooly
Expert

You are not supposed to expose the phone to pool water, the chlorine will damage the seals, contact your local Xperia care as suggested above and request a vacuum test. 

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Uliwooly
Expert

@hajj

http://www.sonymobile.com/global-en/legal/testresults/durability/

Provided that all ports and covers are firmly closed, the phone or tablet is (i) protected against low pressure jets of water from all practicable directions in compliance with IP55; and/or (ii) can be kept under 1 m of freshwater for up to 30 minutes in compliance with IP57; and/or (iii) can be kept under 1.5 m of freshwater for up to 30 minutes in compliance with IP58.

 

The phone or tablet is not designed to float or work when submerged underwater outside its classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void.

hajj
Visitor

I did not submerge it yesterday inside the water. it was just from the tap. the phone stopped working after 4 hours

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Uliwooly
Expert

That's odd, Sorry to hear that but you have to contact your local Xperia care, make sure to request a vacuum test. 

@hajj

yankeeee
Visitor

try to repair the software:

1- open pc companion ( do not connect the mobile until it asks you to)

2-support zone.

3-phone or tablet update.

4-you will find a blue link repair my phone

and follow the instrucions

Tags (1)
hajj
Visitor

the PC companion is not recognising the phone this is the problem. but now i tried to charge it with another charger. the red LED is not blinking anymore it stays red for like 5 minutes then it turn off for 3 minutes and it repeats (I left the phone like this for 3 or 4 hours and still the same). should the sim card be inside the phone while charging it? because I read that the phone stops charging after 15 minutes if there is no sim card.