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Xperia ZR dropping network

FurzNZ
Visitor

Xperia ZR dropping network

I have had an Xperia ZR (4g model) for three weeks now. Last week it dropped the network and I could not send text messages, make/receive calls or use mobile data. I shut the phone down, removed battery etc but that did not fix it. When I got home, I did a factory reset and reloaded the software. That seemed to fix it. That lasted about a week and just now it has done the same thing. I am not going to constantly reset my phone every week or two. How can this stop?

Thak you for yor replies!

8 REPLIES 8
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Uliwooly
Expert

Try the basic

1) repair your phone with SUS or PCC 

if that doesn't work then 

2) get a brand new micro SIM card, make sure its a MICRO SIM card and not a trimmed SIM card. 

Don't forget to give Kudos 

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Uliwooly
Expert
FurzNZ
Visitor

Cheers for the reply!

The simcard is a micro and is not trimmed, it worked in my previous phone. I used PCC last time. Will try SUS and see what happens, but I am not holding my breath.

Its a great phone and I hate to have this issue!

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Uliwooly
Expert

if SUS doesn't work just get a new SIM card as it might be faulty, it happens 

FurzNZ
Visitor

I will try SUS tonight after work. I just went down during lunch and got a new sim card, that didn't fix it. I had service for about an hour, but now I am back to having no service, although the phone shows signal with the 3G symbol. When I search for networks, I only get one network (the one I am with), none of the others appear.

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Uliwooly
Expert
FurzNZ
Visitor

No dice with the SUS. It worked for a bit this morning, but has just stopped. The signal bar changes strength and flicks in and out of 3G, but there is no service, no calls, no data, no text.

Sam
Legend
Legend

Unfortunately in this case I would have to advise that you return the phone so that it may be assessed by an authorised repair agent sorry.


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