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XPERIA zl call answer button freezing

ashasaumya
Visitor

XPERIA zl call answer button freezing

when a call is received the sliding answer touch screen button is freezes.I can not answer or reject the call.this happens occasionally.I had to lock & unlock the screen by the phisycal power button several times to unfreez the screen.im very disappointed about Sony.I biught this about 5 months ago costing over 700$.please give ma a solution for this.
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Uliwooly
Expert

There's something blocking the proximity sensor, protective film, case, etc