10 days ago I put my XPeria Z3 down on a hard table and the front screen cracked and stopped responding. I sent it off to Sony to be fixed and despite being in warrenty I was dissappointed to have to pay the grand sum of £155.99 to have my phone 'Fully Refurbished'.
Having received it back today, the invoice states that the screen and earpiece were replaced following a 'full refurbishment'. The screen is fixed, however the volume in the top speaker distorts to a really bad crackling sound when just over half way. I tried an OS restore but have the same issue. The volume works fine through accessories i.e. Bluetooth speaker.
I have been advised that to fix this I will have to send my phone off again to Sony, despite them either causing the problem or not testing the device properly to fix the problem. This would mean I again have to pay £12.31 shipping, £24.17 handling and about £6.00 just to send the phone off via Special Delivery.
If I do this, I will have paid the total sum of £198.47 (two thirds of the current phone price) and this is before Sony tell me whether they will fix it under my standard warrenty or whether I have to pay them a further fee to have this fixed.
The Sony advisor ackowledged that they should've tested the phone before returning it to me. It seem to me like a massive scam. Should I seek legal advice?
