Xperia z3 Compact shutter problem

[pedcosta58]

Hello!
I just had my phone return from being repaired, due to an issue on the back cover, to discover that the camera button is not working. This is what I have tried so far:
- Activate smart start on the camera options - nothing happens
- Clear cache, stopp/resume the camera app, restarting the phone- nothing happens
- Doing a factory reset- the same

Is there anyone who has a similar problem?

Is there something else to do other than send it again to repair?

Can this be related to software (my version 5.1.1)?

Thanks a lot,
Pedro

[Uliwooly]

@ordepcosta

Boot on safe mode

if not, then repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

if not then contact your Local support to get it inspected again

[Qatrium]

Go to Settings -> About phone -> Diagnostics -> Test -> perform a "Camera button" test

[pedcosta58]

Hey Uliwooly, thanks for the advice. Unfortunately it does not work... Next thing will be sending it to the local support. Hopefully it will not impair other faculties of the smartphone... Thanks

[pedcosta58]

Dear Quester,

the same for your advice. I tried it and as nothing happened it gave a report that the test was failed.

Thks

[Uliwooly]

@ordepcosta

Sorry to hear that, keep us updated.

[John-BR]

Hi ordepcosta

Welcome to the community

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.