Hello,
I am a Xperia Z3 owner from India. a couple of days back the phone slipped from my grasp and now the back of the phone is completely shattered. The front got affected too but thankfully I had a tempered glass installed. It stings my heart everytime I look at the phone, especially the back. And so I contacted the local Xperia support, but then came the surprise. They told me that the back of such phones cannot be replaced and that I'd have to pay 50% of the handset's price to get a refurbished phone. The problem is that I personally cannot afford that amount at this point of time. So, I searched my way through the web regarding replacement parts and procedures and came to know that it is completely possible to replace the back. Therefore my question is, why did the support personnel tell me about a complete replacement for the phone? The phone is still working flawlessly by the way. I want her(the phone) to be back to what she used to be. What am I supposed to do now? Any help regarding this would mean alot.
