Xperia Z2 speakers and ear speakers won't sound

[adhitama]

Hi, recently my Xperia Z2 suffers a speaker issue... they won't sound. I don't know why it happened. It has been 5 hours. This happened after i switch off the alarm and then plugged it to charge... Then i do some diagnostics... i ran Stereo SPEAKER test and it didn't produce any sound... then when i ran EAR SPEAKER test it freeze my system and even restarts... After restarted i tried to run the EAR SPEAKER test again... but still it freeze  and restart my system again... Could someone give me the solution please...?

Sorry for my bad english

[Lord_viridis]

Good to hear.

[adhitama]

Sorry everyone, i need your help again... My Speaker problem occurs after i restarted my phone... i run diagnostics again...

- Speaker test : no sound, but not crashing diagnostic app or system

- Ear Speaker test : crashes my system

- Microphone test : crashes diagnostic app

The results are same like before Google Now App is disabled..

Then i tried to open the apps that can use mic... in this case i open camera...

Yes the camera still take good photos like usual, but soon as i move into video recording, i got this warning

can somebody give me a solution? i have disabled Google Now App again...

[adhitama]

been checking all my apps for 2 hours.. disabling and re enabling MIC permissions in several apps.. and still can't figure out what uses the mic.. ;'