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Xperia Z2 SIM no responding

Fabiana
Visitor

Xperia Z2 SIM no responding

Hello, I have a problem with my Sony Xperia Z2, the problem is that when I try to put the  sim card  does not recognize it and apart form that does not close properly the lid covering the hole (and try to push more and more inside but does not work),i bought the  cell in amazon where the description was saying it was unlocked manufactures and that any company of mobile phones worldwide. Someone  that bought this cell on amazon could help me  ???? appart from that , i suspect  that it may be the problem in the sim card holder   which came bent so the sim is not placed correctly. one more question, to put the sim feels like making a click ??????reply me as soon as possible please

2 REPLIES 2
Thommo
Genius

Have you tried to place the Sim tray or Sim in the wrong way - one way it slides all the way in without needing force and the other will need force and may even damage both the Sim/tray and phone Sim reader pins which I fear has happened so because of this you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

dandy63
Leader

Hi, agree with Thommo......try & watch some of the videos on You Tube showing the Sim being inserted, may help you determine if you are doing it the correct way.....goood luck :smileysmileywink: