Xperia Z2 Issues

[rimas1618]

HI i am having some issues with my Xperia Z2. 

* Sometimes i dont receive any call and messages. people who are trying to contact me saying "it says the number you calling is unavailable" 

I spoke to my service provider and they told me to change the sim card to a another phone . i change the sim card and its working fine. so they said its nothing t do with my sim card.

and i spoke to Xperia UK they told me to repaire my phone through PCC . i done that i am still haing the issue.

* Secound when i am wating youtube video it stops in the middle and dont load at all. i dont no whats wrong with this Phone. its brand new UK Stock.

Please help me. 

Thank you very much.

[Uliwooly]

I've seen that issue with other Xperias and it was a network issue, even if they said it wasn't, it ended up being their issue, do you have a thirdparty phone app? antivirus? taskillers? call/sms filter apps?

[lawrence-m]

Hi I have also been having this problem. I don't have any of the apps that you described installed and I'm finding that I have no service majority of the places I go, Only when in direct view of a cell tower do I seem to have service

[Uliwooly]

@lawrence-m get a brand new SIM card and check again 

[rimas1618]

I replaced the sim card as well same issue. It is strange it happen only sometimes. I have got the virgin sim UK. And I spoke to virgin and done the troubleshooting everything seems to be OK with the sim. And I.spoke to Sony and done the repairs through pcc. But still having the same issue. It so annoying. Please help.should i send the phone to Sony or wait for the update. 69 and check.

[lawrence-m]

I've put my sim card in other phones and tried it and it worked perfectly, also have the .69 firmware and still have very weak signal

[rimas1618]

So it's definitely something to do with the phone. So I should send it to Sony right.

[mrmazsaleem]

Lawrence I had the same problem and it was a handset fault. EE replaced it. New one is fine. Would recommend you do the same

[hedrox87]

My Z2 works software perfectly, but have (I think) a build problem, I discovered that the SD card cover is a little to thick - I can feel a sharp alu edge above the on/off button, wondering if anybode has the same, the sim card cover seems ok it's completly  hidden after close, no edge to feel on the side while moving finger across. (D6503 - black - 14W17).

[chris1010010]

I have the same problem: No incoming calls or texts while full signal. The weird thing is that I can make calls at the same time.

Provider: Virgin UK

Tries so far: Called Virgin; replacement SIM; replacement handset (!!!); tried SIM in other phone

The problem remains! I'm at my wits end here. Sometimes it works, sometimes it doesn't. All I can think of now is to get a PAYG SIM from another network provider.