Xperia Z1, Problem with OTG and Sony PS3 Headset Pulse USB Adapter

[Salvo87i]

Hi, I did a bit of testing, with headphones Sony PS3 Wireless Headset Pulse , I state that both the adapter and the Sony Pulse Headphones work perfectly on PC and PS3 via the USB adapter , then connect the adapter via USB OTG connection on the Sony Xperia Z1 . With much regret I noticed that the connection between the USB adapter and headphones was established , but the audio was transmitted jerky and scratchy . So I decided to try again via USB OTG headphones Logitech F540 (again, via USB OTG, not via audio jack) , and with much enthusiasm I noticed a connection quick and efficient , without cawing and smoothly ; clear sound as if they were of the headphones connected directly to the Audio Jack with wire . I then decided to try another pair of headphones USB (for PC) , the Creative HS -1200 , connecting via the USB OTG adapter receiver headphones ( ie the same thing I did with Sony and the Logitech ) ; also in this case the Creative Wireless Headphones have received the sound from the USB receiver , without any problem or distortions . Now I want to understand how it might work all this variety of USB devices not Made by Sony , connected via the OTG port , but do not work Devices Made By Sony ? You can solve this problem with the Firmware right?
The firmware installed in my Xperia Z1 is 14.1.G.1.534 .

The OTG cable is fully functional with a multitude of devices (USB HD 2.5 Inch, USB pendrive, USB Audio, USB Mouse and keyboard).
For your info, I already tried to connect the OTG, to a powered USB 2.0 HUB, and on the HUB USB, connect the adapter from Sony and the result is one and the same. The USB adapter will light as the Sony Z1 directly connected to the OTG, but the sound from the speakers gets crackling and jerky. I tried to connect the USB adapter of Sony headphones, and then connect the cable from USB jack to the audio jack of Z1, and of course the audio works perfectly, because it bypasses the USB audio sent by Z1, going to use the 'Jack audio input, and using the USB Headset adapter (Sony Pulse) as a simple transmitter.

Thank you to anyone reply to this.

Edit: i have try with samsung S3 and Samsung S4 with OTG and the Sony HeadSet Pulse work fine with the USB Dongle. The problem is on the firmware audio of the Xperia Z1.

[Rickard]

That sounds very strange.

We are currently rolling out a new firmware for Xperia Z1 (14.1.G.2.257). This update may not be available for all units yet but could you try updating your phone and if this version is available, update and test again?

[Salvo87i]

First of all, Thank you for Reply ... when the new Update will be avaible, i test again the Sony HeadSet Pulse with USB Dongle. if is ok, i mark your post like a Solution

Thank you Again

[Rickard]

The update is currently rolling so depending on where you bought the phone you may already be able to update. I can however not see when it will be available for a certain country or operator.

In case the problem remains after the update, please let me know.

[Salvo87i]

I'm back; after update to .257 nothing change! ... It's Bizarre! Sony Headset was not Compatible with a Sony Smartphone! ... But the Headset sony is compatible with OTG Samsung, Acer and Huawei!!! Even with my old Acer Iconia A500 Tablet, if i connect the USB Dongle my Headset working Good! Smooth Audio and fine Quality! This is a Joke from Sony? If is a Joke is not funny.

[Rickard]

Could you please send me a PM with relevant topic and the following information and i'll forward this for further investigation:

Name:
Phone nr:
E-mail:
Country:
Operator:
IMEI nr:
Build number:

[jhos3]

Happens to me exactly the same, I hope they fix this problem quickly.

[CptCosmic]

I have the same problem with my Tablet Z, is there a solution for this yet?

[zeemeister]

This is ridiculous my z1 after latest update nor my PlayStation 4 work with the pulse. Seriously
Seriously SONY

[thesweetiger]

Two possibility 
The driver is not right
Or the second i know and it's not possible to fix  , they can happen on any audio device with any pc or other host

You can try your headset over a usb hub with a extern power source and connect the usb hud on your phone ,  if this not continu it's a power problem with the usb port
Sometime a usb port cannot provide suffisent power and that affect the audio or any data transfer , a usb hub provide on each port the power they need so when you cronnect your headset that give the good power to him

Few friends know this issue with a variety of device 
One use one device on each port on his pc and there happen the pc cannot provide suffisent power for his headset , I suggest to use the minimal on his usb port and he don't have the problem , I suggest to buy a usb port power by an external source and that fixed the problem

If his your problem no update can fix that for fixing you need a Y cable to give more power to the usb port of your celphone and using a external power source (portable charging , solar panel custom 5v usb port with AA batterie)