Xperia Z1 Exchange Activesync mail problem

[speed53]

Hi

I have xperia Z1 with build number 14.3.A.0.757.  I cannot use my corporate email account with Z1 default email program. When I set up my email, There isn^t any problem everything is ok. I can see mail or calender or etc. But sometimes I can not see mail content. Mail content is empty. But this problem occurs sometimes not everytime

I don't understand why. In our company we have alot of samsung phones or iphones and Everyone uses their mail with their phones but only I have Z1 and I have problem.

[Rickard]

Sorry to hear that you can't see some emails.

Could you check what type of server you use at your company? This sounds a bit like the issue discussed in this thread: http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Exchange-Email-problem/td-p/379323.

[speed53]

Hi Rickard,

We use Microsoft Echange on our company and I asked our system admins they said that  PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE" policy was set to unlimited in our excange and again I have a problem.

Can you send me full policy settings that using on Sony xperia Z1 so we will compare all poilcy settings between Z1 and our exchange.

[Rickard]

That's the only policy i know of that could cause this.

We are aware of that this may happen with some 3:rd party servers which support ActiveSync. Investigation has shown that it has to do with those servers not following the specification for ActiveSync regarding S/MIME. We are working on a workaround for these servers and have already implemented workarounds for some servers in the latest software.

I've never heard of this when using Microsoft Exchange. Would it be possible for you to provide a test account that this happens with?

[speed53]

Hi Richard,

This is exactly true that we use Microsoft Exchange 2010 SP3 and There are alot of phones that using mail without problem. Only sony xperia z1 has a problem.

And I asked our system team They said that it would not possibele to provide test account.

What can we do?

[Rickard]

Without being able to replicate this it's hard to say what's wrong.

One solution may be to use another client for ActiveSync like Roadsync, Moxier or Nitrodesk.

[speed53]

Ok I will use one of them well is there any workaround for this problem on sony?

[Rickard]

I've tested it here but i can't replicate this issue and we've only heard of this before with that policy and 3:rd party servers. If we are to find the cause and a solution for you i think we will need a test account so that we can investigate it.

[speed53]

Richard,

is it possible to connect my phone remotely? do you know that are there any program for this? I can show you problem on my phone?

[nai1sirk]

I also have this issue, It looks like it only happens with emails that are sent as Plain Text. All HTML formated emails are fine. Outlook defaults to HTML, so it does not happen tomost email.