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Xperia Z1 crashing, refusing to play media.

lemonsqueezy
Visitor

Xperia Z1 crashing, refusing to play media.

I recently bought a new Xperia Z1 from Virgin Mobile from their website no more than a month ago, and it's been working 100% fine, no hassles whatsoever aside from a few automatic restarts every blue moon. Until today. This morning, I walked to work, listening to music and surfing the net as usual, no problems occurring, but when I finished work 6 hours later, the Walkman widget would continuously crash, and the entire phone would freeze. A message then appeared, asking if I'd like to wait or close the app. I chose to close it, and the phone no longer froze. Then, as I pressed the play button on the widget again, the whole glitchiness occurred. This time, instead of a message stating that the Walkman app had stopped working, it tells me that the processor itself had stopped working, but asked if I'd like to wait or close. I chose to close it, and turned off the phone. Roughly about an hour later, I turned it back on, everything running smooth. I waited 10 minutes before doing anything to let the phone fully load and prepare and whatever. I unlocked the screen, went to the Soundcloud app, opened the Album app, opened a video and to my expectation the phone refused to play the video and sent me back to the home screen. The screen is continuously going black and I cannot do anything but restart it with the power button + up volume manoeuvre.
This keeps happening and I can't find any forums related to the situation with the media not playing. I've been using an 8gb Micro SD memory card to hold all songs and such, as the 64gb card will apparently not work.
Any help or feedback, any possible suggestions at all will be greatly appreciated, thanks.
1 REPLY 1
Johan
Master

I suggest that you first try to run your phone in safe mode for a while.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If you still get this problem I suggest that you try to run a software reinstall using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If the problem still remains you should contact your local support team, to have the phone examined and fixed at an repair center.
http://www.sonymobile.com/global-en/support/contact-us/contact-info/